Terms of Service

Appointments & deposits

• All appointments are subject to availability.
• Appointments are confirmed only after the required deposit has been received.
• Deposits are required for every service booked.

Pricing & service

• Prices and services are subject to change without prior notice.
• Hiddengemely reserves the right to refuse service when necessary.

Results & aftercare

• Results may vary depending on each client's natural lashes, brows, skin type, lifestyle, and aftercare.
• Clients are responsible for following all aftercare instructions provided after each service.
• Hiddengemely is not responsible for issues resulting from failure to follow aftercare instructions, or for work performed by another technician after your appointment.

Text messaging (SMS) terms

Program. HiddenGemEly Beauty Bar operates an SMS messaging program to send appointment confirmations and reminders, customer-care replies, and, where you opt in, promotions, offers, and educational updates about our services and training.

Consent. By providing your mobile number and opting in through our website, booking, or forms, you agree to receive recurring automated text messages (SMS/MMS) at the number provided. Consent is not a condition of purchase, and you may still book or receive services without opting in.

Message frequency. Message frequency varies based on your activity and appointments.

Cost. Message and data rates may apply, according to your mobile carrier plan.

Opt out. Reply STOP to any message to unsubscribe at any time. You will receive a confirmation and no further messages, unless you opt in again.

Help. Reply HELP for assistance, or contact us at gem@hiddengemelylash.com.

Carriers. Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is not guaranteed.

Eligibility. You must be at least 18 years old and the account holder or authorized user of the mobile number you provide.

Privacy. We do not sell or share your mobile number or SMS opt-in consent with third parties or affiliates for marketing purposes. See our Privacy Policy for how we handle your information.

Your agreement

• By booking an appointment, you acknowledge that you have read, understood, and agreed to all policies listed on this website, including the Privacy Policy, the Refund & Cancellation Policy, and these Terms of Service.