Privacy Policy

Information we collect

When you book an appointment or contact us, we may collect:

• Full name
• Phone number
• Email address
• Billing and payment information (processed securely through Square or other payment providers)
• Appointment history
• Course enrollment information
• Any information you voluntarily provide regarding your beauty services or training.

How we use your information

Your information is used to:

• Schedule and manage appointments
• Process payments
• Communicate appointment confirmations, reminders, and updates
• Provide customer support
• Improve our services
• Send promotional offers or announcements (you may opt out at any time).

Payment security

All payments are securely processed through trusted third-party payment providers such as Square. HiddenGemEly Beauty Bar does not store your full credit or debit card information.

Information sharing

We do not sell, rent, or trade your personal information. Your information will only be shared when necessary to:

• Process payments
• Comply with legal obligations
• Protect the safety, rights, or property of our business or clients.

We do not sell or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes.

Data security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, or disclosure. While no method of electronic storage is 100% secure, we strive to use commercially acceptable means to safeguard your information.

Appointment communications

By booking an appointment, you consent to receive appointment confirmations, reminders, scheduling updates, and service-related communications via email, text message, or phone.

Marketing communications

With your permission, we may send promotions, educational updates, special offers, and announcements regarding services or training. You may unsubscribe at any time.

SMS / text messaging

You can opt in to text messages on our Contact page, where you provide your mobile number and give consent. By opting in through our website, booking, or forms, you consent to receive text messages (SMS/MMS) from HiddenGemEly Beauty Bar. These may include:

• Appointment confirmations, reminders, and scheduling updates
• Responses to your questions and requests
• Promotions, offers, and educational updates, only if you opt in to marketing messages

Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or reply HELP for assistance. Opting out of text messages will not affect your ability to book or receive our services.

We do not sell or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes. Information obtained as part of the SMS consent process is used solely to deliver the messages described above.

Your rights

You may request to:

• Access the personal information we have about you
• Correct inaccurate information
• Request deletion of your personal information, unless we are required to retain it for legal or business purposes.

Policy updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with the revised effective date.

Contact us

If you have any questions regarding this Privacy Policy, please contact:

HiddenGemEly Beauty Bar
Carson, California
Email: gem@hiddengemelylash.com